FAQ
Orders
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Split Shipment
We always strive to process and ship your order as efficiently as possible. However, there may be occasions when your order arrives in more than one shipment.
In this case, you will receive an email notifying you that part of your order has been dispatched. Don't worry your remaining items will arrive shortly after.
There’s no need to contact our customer service unless you experience significant delays. If that happens, please feel free to reach out.
If you have an account with us, you can also check the status of your order by logging in and viewing your order history.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?